Actionable tips on Embedding and Scaling Customer Centric Innovation

From the science of behaviour design and consumer psychology to hands-on tips for conducting user interviews, we explore the tools and mindsets that help you design better experiences, for users and for yourself. If you're curious about how people think and how you can bring consumer behaviour into your product, team or business, you're in the right place.

The Not Invented Here Problem: Behavioural Design Around External Innovation

The Not Invented Here Problem: Behavioural Design Around External Innovation

The Not Invented Here Problem: Behavioural Design Around External InnovationGary van Broekhoven

Your team rejects external ideas automatically. It is not arrogance. It is a predictable behavioural pattern. Here is how to design around it.

Behaviour DesignCustomer DiscoveryEmbedding Innovation
Innovation Governance Without Bureaucracy: Just Enough Structure

Innovation Governance Without Bureaucracy: Just Enough Structure

Innovation Governance Without Bureaucracy: Just Enough StructureGary van Broekhoven

Governance should enable innovation, not prevent it. Discover how to design distributed decision-making, transparent criteria, and experiment protocols.

Behaviour DesignEmbedding Innovation
Circular Economy Myths and Reality: What Actually Works

Circular Economy Myths and Reality: What Actually Works

Circular Economy Myths and Reality: What Actually WorksGary van Broekhoven

Beyond the buzzword: cutting through misconceptions to understand what the circular economy actually means and how organisations can implement real solutions.

Behaviour DesignSustainability
How to Master the Art of Elegant Failure in Your Innovation Strategy (Without Looking Like You Gave Up)

How to Master the Art of Elegant Failure in Your Innovation Strategy (Without Looking Like You Gave Up)

How to Master the Art of Elegant Failure in Your Innovation Strategy (Without Looking Like You Gave Up)Gary van Broekhoven

Why open innovation platforms fail without behaviour change. Learn the psychology of innovation culture and how to create psychologically safe contribution.

Behaviour DesignEmbedding Innovation
70% of Transformation Projects Still Fail. Open Innovation Has the Same Problem. And the Same Fix.

70% of Transformation Projects Still Fail. Open Innovation Has the Same Problem. And the Same Fix.

70% of Transformation Projects Still Fail. Open Innovation Has the Same Problem. And the Same Fix.Gary van Broekhoven

70% of change initiatives fail. The fix isn't communication—it's behaviour design. Learn 3 principles that drive real adoption in innovation and transformation.

Behaviour DesignEmbedding Innovation
How to Start Your Own Open Innovation Hub (Without It Dying Quietly in Six Months)

How to Start Your Own Open Innovation Hub (Without It Dying Quietly in Six Months)

How to Start Your Own Open Innovation Hub (Without It Dying Quietly in Six Months)Gary van Broekhoven

Launch an innovation hub teams actually use. Learn the 5-step framework for building contribution systems, choosing platforms, and driving sustained adoption.

Behaviour DesignEmbedding Innovation

“It’s not what they drive that counts but what drives them.”

Gary van Broekhoven

Why not join 5000+ readers who love receiving tips and latest research from the world of Consumer Psychology and Sustainable Innovation

Copyrights 2025 | WhatDrivesThem™ | Terms & Conditions