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45 mins + Q&A

Your team rejects external ideas automatically. It is not arrogance. It is a predictable behavioural pattern. Here is how to design around it. ...more
Behaviour Design ,Customer Discovery &Embedding Innovation
April 13, 2026•undefined

Governance should enable innovation, not prevent it. Discover how to design distributed decision-making, transparent criteria, and experiment protocols. ...more
Behaviour Design ,Embedding Innovation
April 10, 2026•undefined

Beyond the buzzword: cutting through misconceptions to understand what the circular economy actually means and how organisations can implement real solutions. ...more
Behaviour Design ,Sustainability
April 09, 2026•4 min read

The 3 ingredients behind all human behaviour
How I use this framework to quickly and easily decode user or stakeholder interviews
Enhance persona/avatar maps with this same tool making them more memorable and valuable to the team.
Keep teams laser-focused on what matters (the user and where they sit on the map).
Understand why you don't do half the stuff you know you said you would (yep, that too).
All in less than an hour and might just change the way you do certain things - forever!


In fact, it is so applicable that I have already absorbed the content and used it in a Design Sprint session with the team.


Gary van Broekhoven
Nominated for the Masters Degree Teacher of the Year Award 2024! - Harbour Space University
My first job? Designing gambling machines for the French Mafia. Strange start, but it taught me this: if you want people to act, you need to understand what drives them.
For the past 25 years I’ve worked as a consumer psychologist and innovation coach, helping global brands and top consultancies turn original insight into their unfair advantage.
I created the GRAMS Method™ a framework now used by thousands of professionals to cut through noise, ask sharper questions, and uncover what customers and clients really want.



Learn how to use one powerful framework to make sense of your users and align your team around your users.

“ It’s not what they drive that counts but what drives them.”
Gary van Broekhoven
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