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45 mins + Q&A
Uncover real user behaviour with observational research. Boost your UX, product design & marketing with practical methods for better customer experiences. ...more
Behaviour Design ,Customer Discovery
May 16, 2025•5 min read
Learn about deceptive design and dark patterns, and how to spot unethical practices. Discover how to design with integrity and build lasting user trust. ...more
Behaviour Design
May 14, 2025•5 min read
Explore gamification from its psychology roots to real-world use. Learn to boost engagement ethically and effectively with this practical guide. ...more
Behaviour Design ,Consumer Psychology
May 13, 2025•4 min read
The 3 ingredients behind all human behaviour
How I use this framework to quickly and easily decode user or stakeholder interviews
Enhance persona/avatar maps with this same tool making them more memorable and valuable to the team.
Keep teams laser-focused on what matters (the user and where they sit on the map).
Understand why you don't do half the stuff you know you said you would (yep, that too).
All in less than an hour and might just change the way you do certain things - forever!
In fact, it is so applicable that I have already absorbed the content and used it in a Design Sprint session with the team.
Gary van Broekhoven
Nominated for the Masters Degree Teacher of the Year Award 2024! - Harbour Space University
My first job? Designing gambling machines for the French Mafia. Strange start, but it taught me this: if you want people to act, you need to understand what drives them.
For the past 25 years I’ve worked as a consumer psychologist and innovation coach, helping global brands and top consultancies turn original insight into their unfair advantage.
I created the GRAMS Method™ a framework now used by thousands of professionals to cut through noise, ask sharper questions, and uncover what customers and clients really want.
Learn how to use one powerful framework to make sense of your users and align your team around your users.
“ It’s not what they drive that counts but what drives them.”
Gary van Broekhoven
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