Transforming Companies and Teams with Consumer Psychology and Behaviour Design - Blog

From the science of behaviour design and consumer psychology to hands-on tips for conducting user interviews, we explore the tools and mindsets that help you design better experiences, for users and for yourself. If you're curious about how people think and how you can bring consumer behaviour into your product, team or business, you're in the right place.

When Product Owners and leadership know it's time to change.

When Product Owners and leadership know it's time to change.

When Product Owners and leadership know it's time to change.Gary van Broekhoven

Product teams stuck reopening decisions? Use this 10-point KTC diagnostic to spot decision loops, reduce rework, and make roadmap decisions stick.

Behaviour DesignConsumer PsychologyCustomer Discovery
Understanding Your Customers Starts With Getting Them to Open Up

Understanding Your Customers Starts With Getting Them to Open Up

Understanding Your Customers Starts With Getting Them to Open UpMolly Carol Redgrove

Most interviews fail because customers don't feel safe enough to open up. Learn how trust and psychological safety unlock game-changing insights.

Consumer PsychologyCustomer Discovery
3 things NOT to do in an interview

3 things NOT to do in an interview

3 things NOT to do in an interviewMolly Carol Redgrove

Avoid surface-level answers in interviews. Learn 3 common mistakes that block insights – and how to unlock richer, more honest conversations.

Consumer PsychologyCustomer Discovery
Understanding Discourse Analysis in Qualitative Research

Understanding Discourse Analysis in Qualitative Research

Understanding Discourse Analysis in Qualitative ResearchGary van Broekhoven

Learn how discourse analysis reveals hidden meaning in language, decodes user behaviour, and helps UX and marketing teams design more impactful products.

Consumer PsychologyCustomer Discovery
Understanding the Basics of Content Analysis

Understanding the Basics of Content Analysis

Understanding the Basics of Content AnalysisGary van Broekhoven

Master content analysis to decode user behaviour. Explore coding methods, AI trends & real-world uses for UX, marketing & product success.

Consumer Psychology
The Power of Participatory Research: Why You Should Involve Your Users

The Power of Participatory Research: Why You Should Involve Your Users

The Power of Participatory Research: Why You Should Involve Your UsersGary van Broekhoven

Uncover how participatory research creates user-centric products. Involve users to gain deeper insights, build loyalty, and drive successful innovation.

Consumer PsychologyCustomer Discovery

“It’s not what they drive that counts but what drives them.”

Gary van Broekhoven

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