Consumer Psychology and Behaviour Design Blog

From the science of behaviour design and consumer psychology to hands-on tips for conducting user interviews, we explore the tools and mindsets that help you design better experiences; for users, and for yourself. Whether you're curious about how people think, or you're preparing for your next big job interview, you'll find insights here to help you grow with purpose and land the role that fits you best.

Understanding Your Customers Starts With Getting Them to Open Up

Understanding Your Customers Starts With Getting Them to Open Up

Understanding Your Customers Starts With Getting Them to Open UpMolly Carol Redgrove
Published on: 30/06/2025

Most interviews fail because customers don't feel safe enough to open up. Learn how trust and psychological safety unlock game-changing insights.

Consumer PsychologyCustomer Discovery
3 things NOT to do in an interview

3 things NOT to do in an interview

3 things NOT to do in an interviewMolly Carol Redgrove
Published on: 27/06/2025

Avoid surface-level answers in interviews. Learn 3 common mistakes that block insights – and how to unlock richer, more honest conversations.

Consumer PsychologyCustomer Discovery
Understanding Discourse Analysis in Qualitative Research

Understanding Discourse Analysis in Qualitative Research

Understanding Discourse Analysis in Qualitative ResearchGary van Broekhoven
Published on: 26/05/2025

Learn how discourse analysis reveals hidden meaning in language, decodes user behaviour, and helps UX and marketing teams design more impactful products.

Consumer PsychologyCustomer Discovery
Understanding the Basics of Content Analysis

Understanding the Basics of Content Analysis

Understanding the Basics of Content AnalysisGary van Broekhoven
Published on: 19/05/2025

Master content analysis to decode user behaviour. Explore coding methods, AI trends & real-world uses for UX, marketing & product success.

Consumer Psychology

“It’s not what they drive that counts but what drives them.”

Gary van Broekhoven

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