Actionable tips on Embedding and Scaling Customer Centric Innovation

From the science of behaviour design and consumer psychology to hands-on tips for conducting user interviews, we explore the tools and mindsets that help you design better experiences, for users and for yourself. If you're curious about how people think and how you can bring consumer behaviour into your product, team or business, you're in the right place.

The Future of Sustainable Business Models: Beyond the ESG Checkbox

The Future of Sustainable Business Models: Beyond the ESG Checkbox

The Future of Sustainable Business Models: Beyond the ESG CheckboxGary van Broekhoven

Current ESG and sustainability models are breaking down. Discover three emerging business model innovations that will define profitable, sustainable growth in the coming decade.

Consumer PsychologySustainability
The value-action gap: why people say they care about the planet but do not change what they buy

The value-action gap: why people say they care about the planet but do not change what they buy

The value-action gap: why people say they care about the planet but do not change what they buyGary van Broekhoven

That mismatch between what people want to do and what they end up doing and why this makes sustainability so hard. (And what to do about it).

Behaviour DesignConsumer PsychologySustainability
The Psychology of Sustainable Consumption: Why Good Intentions Aren't Enough

The Psychology of Sustainable Consumption: Why Good Intentions Aren't Enough

The Psychology of Sustainable Consumption: Why Good Intentions Aren't EnoughGary van Broekhoven

Explore the psychology behind sustainable consumption. Learn why good intentions don't drive behaviour change and discover design strategies that actually work.

Behaviour DesignConsumer PsychologySustainability
When Product Owners and leadership know it's time to change.

When Product Owners and leadership know it's time to change.

When Product Owners and leadership know it's time to change.Gary van Broekhoven

Product teams stuck reopening decisions? Use this 10-point KTC diagnostic to spot decision loops, reduce rework, and make roadmap decisions stick.

Behaviour DesignConsumer PsychologyCustomer Discovery
Understanding Your Customers Starts With Getting Them to Open Up

Understanding Your Customers Starts With Getting Them to Open Up

Understanding Your Customers Starts With Getting Them to Open UpMolly Carol Redgrove

Most interviews fail because customers don't feel safe enough to open up. Learn how trust and psychological safety unlock game-changing insights.

Consumer PsychologyCustomer Discovery
Understanding Discourse Analysis in Qualitative Research

Understanding Discourse Analysis in Qualitative Research

Understanding Discourse Analysis in Qualitative ResearchGary van Broekhoven

Learn how discourse analysis reveals hidden meaning in language, decodes user behaviour, and helps UX and marketing teams design more impactful products.

Consumer PsychologyCustomer Discovery

“It’s not what they drive that counts but what drives them.”

Gary van Broekhoven

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